Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations.
Works primarily in a “mission critical operations” environment
Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
Involves On-call shifts which means a driving license and the ability to reach the site within 60 mins.
Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)
Understand internal customer problem and provide technical solution in timely manner
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
Support deployment of physical infrastructure, structured cabling installation is a significant part of this position
Install, Replace and Troubleshoot Cables and Hardware
Work within a ticket-based environment
Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.
System board level repair and fault diagnosis to SLAs
Using provided tools to do a proper and timely internal reporting.
Planning & commissioning new rack positions
Involvement with the design & commissioning of new whitespaces
Working as part of a multi-disciplinary team without friction
Career Level - IC2
Work involves problem solving. Understands and applies company policies and procedures.
Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.
Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
Basic knowledge of datacenter design, including electrical and cooling plant & operation
Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.
Solid knowledge of datacenter design, including electrical and cooling plant & operation
Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.
Good level of spoken English language is required